Terms

RIDING SAFETY STATEMENT

Riding safety statement (all riders will also sign this safety statement personally at arrival):

I realize that horseback riding is not without risk. To reduce the risks:

  • I will take advice from the personnel of Íslenski Hesturinn.
  • I will use a riding helmet.
  • I will inform staff about any illness, injury or bad health which may be important in connection with horseback riding. It is my responsibility to evaluate if I‘m capable of horseback riding.
  • I understand that the personnel of Íslenski Hesturinn reserve the right to advise me against horseback riding if they believe it may be dangerous to my health or the health of those around me and I agree that I will follow that advice.
  • I will not not be under influence of alcohol or using drugs while on horseback.
  • I know that I´m not supposed to make sudden noises, scream, wave my hands or make other sudden movements while on horseback. Such actions can frighten the horses and cause accidents

OTHER TERMS AND CONDITIONS

BOOKING AND PAYMENT

To confirm your booking you are required to fully pay the tour price.
Once we have accepted your booking and received your payment, the contract between us will become binding and we will send you the payment confirmation and service vouchers.

PICK UP RESPONSIBILITY

If you choose to get picked up at hotel or guesthouse where we offer such service, it is your responsibility to be ready and actively helping us to find you at pick up time. Please be ready in the lobby and by the main entrance of your pick up place (hotels and guesthouses) and if there is no lobby or proper waiting area you have to be ready outside the building to help us easily locate you there. Active waiting is advised, where you are on a lookout for us and help us to find you. That means that all participants in your group are ready for pick up at pick up time (see pick up info on your ticket).

CANCELLATION OF BOOKING

Any cancellation must be notified in writing by the person who made the booking.
If you cancel your tour 24 hours prior to the tour, you will only be charged 5000 ISK in administration fee to take care of the rebate. Less than 24 hours before the start of your tour or after the commencement of the tour, you must pay the full tour price.  This includes all bookings made within 24 hours before the start of the tour. For longer tours (multi day tours) the cancellation fee is 45000 ISK for each person and you have to cancel within 6 weeks, if it’s before 3 months the cancellation fee would be 20000 ISK for each person – if the cancellation is within less than 6 weeks you have to pay the full price.

CHANGES OR CANCELLATION BY ÍSLENSKI HESTURINN

Before you enter into a contract with us, we reserve the right to change any of the facilities or services described in our brochure or website. We also reserve the right to cancel the tour. For example:  Do to weather and/or road conditions or if the minimum number of clients required for a tour is not fulfilled.  It is unlikely we will have to make any changes to your tour however we do plan the arrangements months in advance. Any changes are usually very minor and we will advise you at the earliest possible date. If a major change becomes necessary, we will inform you as soon as reasonably possible if there is time before your tours begins.  When a major change or cancellation occurs you will have the choice of accepting the change of arrangements, purchasing another available tour from us, or cancelling your tour. We will refund all payments made directly to us in respect of the tour price. We will not however be in a position to refund any personal expenses you may have incurred as a result of your booking such as flight payments for land-only tours, travel insurance, equipment purchases, visas, vaccinations etc.

INFORMATION PROVIDED

Any information provided by ÍSLENSKI HESTURINN on such matters as climate, clothing, baggage, special equipment etc. is given in good faith but without responsibility on the part of ÍSLENSKI

HESTURINN.

Adventure Travel and Client Responsibility
It is a fundamental booking condition that you accept the hazards involved in this sort of tour and you accept that in riding horses there is an element of on-tour flexibility. The itinerary stated in the tour dossier is indicative only and not a guarantee that a particular route will be followed or place reached. You must acknowledge that delays and alterations and their results, such as inconvenience and discomfort, are possible where unforeseen circumstances arise. You must have a level of fitness commensurate with your chosen tour and you are responsible for bringing the appropriate equipment.

PERSONAL TRAVEL INSURANCE

Individual travel insurance is not included in the quoted prices. It is strongly recommended that clients take out a comprehensive travel insurance against contingencies, including compensation for medical costs and cancellation fees.  In the event of emergency medical rescue and/or repatriation from a tour by whatever means, the responsibility of such costs will be born by the client.
All luggage and personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss, damage to your luggage and/or personal equipment.

MEDICAL & DIETARY CONDITIONS

If you are affected by a medical condition which may affect your or other people’s enjoyment of the tour, you must advise this.

INDEPENDENT TRAVEL ARRANGEMENTS

We will not be responsible or liable for your actions or your safety for any independent travel you undertake before, during (if you choose to leave) or after the tour.

COMPLAINTS PROCEDURE

If you have a complaint about the tour you should make it known to your guide/leader at the earliest opportunity.  If you feel your complaint has not been properly dealt with we shall endeavor to agree a settlement with you.  Any outstanding complaint not resolved during the tour should be notified to us in writing within 30 days of the scheduled date of return.

OUR LIABILITY & COMPENSATION

ÍSLENSKI HESTURINN will accept liability for the negligence of its employees causing direct physical injury to passengers only to the extent that it is obliged under Icelandic law. We cannot be held responsible for any mishap to yourself or your property, and in particular for the consequences of flight cancellations, vehicle accidents, strikes, sickness, Government or customs or police intervention or other such happenings amounting to force majeure. By confirming your booking with Íslenski Hesturinn you acknowledge that we have taken all reasonable steps to safeguard its liability in this respect.

VARIATION OF BOOKING CONDITIONS

The booking conditions may only be waived by a director of ÍSLENSKI HESTURINN in writing. When you confirm the booking form you agree to accept all these booking conditions, and when we accept your booking we agree to carry out our obligations to you as defined in tour information provided to you. Both sides of this agreement are made subject to, and must be interpreted and enforced according to Icelandic law in a Icelandic court.